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user_3nh3dn
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09/16/2026 2:24 PM

The Xfinity ID you entered was incorrect. Please try again.

I have another email that I've had for many years that I have forwarded to my main email. Now, when I go to log in to that email, it says it doesn't exist, yet I'm still receiving the forwarded emails on my main email. How can I log in to the email that is legit and still forwards to my main email? I have tons of accounts set up with that forwarded email.

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3 hours ago

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XfinityThomasC

Official Employee

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3.6K Messages

4 hours ago

Hello, @user_3nh3dn is that forwarded email from a disconnected account? Do you get the same results logging into your Xfinity Email using either the Xfinity app or the website connect.xfinity.com? 

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user_3nh3dn

Visitor

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3 Messages

I don't know why the account would have ever been "disconnected" as I receive emails sent to it every day on the one I forwarded it to. I'm freaking out that, with the yahoo conversion coming up, that I will lose it. Both are comcast.net accounts.

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4 hours ago

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XfinityAmira

Official Employee

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5K Messages

 

user_3nh3dn, okay and our apologies, we're just trying to clarify, do you currently have an active Xfinity account with us (Internet/Cable TV, Voice service)? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 hours ago

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user_3nh3dn

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No. we paid for comcast for almost 20 years in Colorado and we're in the boonies in Tennessee now and Comcast is not available here, but I've run all my businesses on these two emails for over 25 years now, so it's important they remain intact. Thank you.

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3 hours ago

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XfinityThomasC

Official Employee

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3.6K Messages

@user_3nh3dn When was the last time you directly accessed that email account and not read from the forwarded inbox? As a former Xfinity customer, you can still use your Xfinity Email address if you logged in to your account using the Xfinity Email website in the 90 days prior to disconnecting your service. Your email account will remain active if you access it using the Xfinity Email website at least once every nine months.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 hours ago

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