Skip to main content
drewj
1st Topic

Visitor

 • 

2 Messages

Monday, March 16th, 2026 7:22 PM

the same old story of Peacock account being linked to another account

Recently moved. trying to continue to use the same peacock since it has the viewing history of the household, etc. plus, how many times and emails do I have to set up just to watch TV?

The person on the phone when first getting everything activated was useless. the chat bot keeps telling me to try again later, and Through searching for fixes, making a post and waiting to be directed to send a direct message seems like best bet. however- also to note the instructions say to click the new message icon in the top right corner- pencil and paper icon- it doesn't exist for me. Just wanting to get this sorted before too long. already been a couple of weeks without. 

Question

 • 

Updated 

3 hours ago

8

1

0

Oldest First
Selected Oldest First
XfinityNatalie

Official Employee

 • 

638 Messages

6 hours ago

Hey there, drewj! We appreciate you reaching out to our XFINITY Community forum with your recent Peacock sign-in issue. I know that after moving, it is very important to start feeling right at home with your favorite movies and shows from Peacock. Rest assured, you have reached the right team to assist you with this matter. Have you tried to clear your cache and cookies from your web browser history before trying to sign in again? 

 

2

0

drewj

Visitor

 • 

2 Messages

I have, and just did again a minute ago. Now all I get is an hourglass under the peacock logo where the “activate” button should be. 

Like

Reply

4 hours ago

0

XfinityAdrienne

Official Employee

 • 

1.8K Messages

Thank you so much for trying those steps with us, @drewj! I would be happy to dive further into troubleshooting with you to ensure that access is fully restored. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 hours ago

0

forum icon

New to the Community?

Start Here