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KDixon18
1st Topic

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1 Message

Tuesday, February 15th, 2022 7:36 PM

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the button to add a new user is missing ?

hello 

The button to add a new user is missing from my page. I cant add anyone to my account 

Question

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Updated 

3 years ago

1.5K

3

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CCCassandra

Problem Solver

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502 Messages

3 years ago

Hi @KDixon18 ! Thank you for joining us on Xfinity Forums. That's frustrating! I know how helpful it can be for other household members to have account access, so I'm sorry to see the website is giving you this trouble adding them. Did you double-check to make sure you're logged into the primary username? If you're not sure which user is the primary, we have a helpful lookup tool!

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Billyboy19

New Poster

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3 Messages

3 years ago

I too am trying to add a 2nd user and can’t see any button to click on!   Any guidance would be appreciated.

2

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CCXavier

Official Employee

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695 Messages

Hello @Billyboy19, thank you for reaching out to us. Are you logged in under the Primary user ID?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

CCJodie

Problem Solver

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1.3K Messages

@user_f4ef08 Hello! Have you checked out this link yet? This provides step by step directions: https://comca.st/3jkeKsQ

I no longer work for Comcast.

3 years ago

0

user_f4ef08

Visitor

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2 Messages

3 years ago

I also cannot see this when I am in the user's tab.  The account says  I am the "Manager" of the account.  Where is this "add user" button? Below is your instructions from the xfinity website

Invite a New User to Your Account by Email and/or Text

To add a new user, you can invite them by email or text message to create their own Xfinity account.

  1. Sign into My Account as the primary user.
  2. Click the Users tab at the top of the page.
    The Users tab is displayed as the fifth tab from the left.
  3. Click Add A New User underneath the list of current users.
    The Add a New User button is displayed, with a circled plus sign to its left.
  4. Select Manager, Member or Viewer, then click Continue.

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Again

Expert

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31.4K Messages

@user_f4ef08​ 

Are you signed in as the Primary User?

To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup
 
Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

morsetaper2

Not applicable

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5 Messages

I am logged in as primary user.. and the "add a new user" button is not there.  As all the folks above have been trying to tell you.  How do I add a second user? 

3 years ago

0

CCBrandon1

Problem Solver

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770 Messages

@morsetaper2, I am sorry to read you are having trouble with adding a user. I know how important and valuable it is to have additional users on an account. The steps listed above are the correct steps to add a user. Here are the steps for adding users. Please note, if you are not signed in as the "Primary" you will not see the option to add a user. If you are certain you are signed in as the Primary, I would suggest logging out, clearing cache and cookies, and logging back in. Maybe even trying Incognito mode. Let me know how it turns out. 

I no longer work for Comcast.

3 years ago

0

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