The billing website doesn't load

@jlaureano​ (replying to myself)

I wanted to update anybody who might be interested in how this turned out or who might be having similar issues.  After I posted this, my comment was moved to a private post where I was asked by Comcast tech agents to further explain my issue and the troubleshooting steps I had already taken.  We began troubleshooting the issue and went late into the evening trying several things.  In the end, I was able to get the Xfinity app working fairly well.  Issues remain with the two linked accounts mixing information and details between them but at the very least, I was able to pay my bill....on the app.

The issue remained with the website.  When I log in, I have no account options when I click the account button in the top-right section of the page and I cannot switch between accounts at any point while browsing through the site.  The issue appears when using the normal Chrome browser on both PC and MAC.  The issue is not present when I browse using Incognito on Chrome.  I deleted cookies and the cache and I also added 'xfinity.com' to my list of approved site for third-party cookies.  These troubleshooting steps had no effect on my website experience using normal Google Chrome.

Continued troubleshooting this AM with no resolution and was told it would need a tier two support ticket.  Got the call from tier two tech support and it was like I was starting all over again.  The agent basically recounted one specific problem I was having and didn't seem to understand the broader scope of the issue.  I was about to be handed off to another department when I told them I'd rather not.  I spent most of the day yesterday, most of the morning today and sporadically for years trying to get the issue with the website resolved and that I'd rather not do it again today.

So that's it.  From what I can tell, there is no solution to this problem I am having.  If you are having similar problems, I would say your best bet is to log out of any Xfinity websites and device apps.  Clear the cache and cookies on your browser.  Clear the cache in the app.  Close out your browser.  Shut down your computer.  Uninstall the app.  Reinstall the app.  Log in to the app and use the app for most of your Xfinity tasks.  If you want to use the Xfinity website for these tasks, use the Incognito function in Chrome.  I don't think the Xfinity website displayed in a normal Chrome browser is a viable option...which is nuts for a tech company.  Mind-boggling.

It reminds me of an old, bad landlord I used to have.  He owned the building, lived in the apartment above mine and thought of himself as a handyman.  However, he couldn't fix anything and the building was old so there was always something going wrong.  One day, the ceiling in my apartment started dripping water.  Called up the landlord.  He came down to take a look and said the leak was coming from his shower.  He tried to fix the problem over the next couple of days but whenever he used his shower, my ceiling leaked.

Eventually, the leak stopped so I saw him one day and asked him how he was finally able to fix the shower and the leak.  He said, "I stopped using the shower." 

And, unfortunately, that's my solution to the Xfinity website issue, I'm just going to stop using it...again, mind-boggling.

Cheers, everyone!

I'm there with you.  All of what you say rings true to my experience with Comcast/Xfinity.  I can't get over though how a company, who thinks of itself as a technology company, can have a front facing website that is so buggy and unreliable.  Particularly when it comes to customers paying their bills.  Of all the things you'd think a company would want to get right, it would be for their customers to have the ability to hand over their money to the company without being hindered by bad tech.