Visitor

 • 

3 Messages

Saturday, October 11th, 2025

Target Gift Card Scam

I had a frustrating evening last night with the Target Gift Card Scam. Mercifully I did not fall for it - but the amount of information they have from the Xfinity system is really, really concerning. Did Xfinity have a data breach? I have 2FA on my account, but this team knew my address, my account number, my bill, they even made some pretty convincing texts and emails coming from Xfinity addresses to sucker me in.

For those that haven't seen this:

  • They call and leave voicemails warning that because you haven't taken advantage of the new promotion your bill is about to double
  • When you call back there is a long menu tree that seems pretty legit
  • They know your account, they know how much you pay a month, and tell you that your bill is about to go up unless you take advantage of a new promotion
  • They state that no contract is required and that they can set you up over the phone, it will half your bill, but you need to pay for two years up front
  • They generate a code and then authorize a 9.99 payment. You get a text from the usual Xfinity number and an email from the usual Xfinity email about this authorization
  • Then the kicker - this promotion is sponsored by Target and the payment can only be made by a Target credit card or Target gift card
  • This payment also needs to be made by 9PM tonight or else you will get a $400 contract cancellation fee and they will shut off your internet for three weeks
  • At this point I'm pissed and ask to speak to a supervisor, I just don't want to deal with it because I'm not getting a Target credit card nor do I want to drive to a Target and I don't understand why on earth we can't just pretend this conversation never happened. They put me on hold for a moment, then the same guy hops back on and says he's the supervisor. 
    • In retrospect this part was pretty funny. I didn't want to be insensitive / racist, but after a few moments pause I asked if I'm speaking to the same guy
  • Finally I wise up and hang up.

Sharing in case other people run into this. But how on earth do they have all this information on us? How are they sending official Xfinity emails that are signed by alerts.comcast.net, and their texts are from the same ID that Xfinity usually uses?

Oldest First
Selected Oldest First

Official Employee

 • 

2.6K Messages

2 days ago

@user_vg9r28

Thanks for reaching out to us, those hackers can be pretty tricky I'm glad you did not give them any of your information. I just got the same voicemail on my phone yesterday saying if I don't call back I will lose a 50% discount.

 

Just a reminder  Xfinity’s never going to reach out to you to offer promotional rates.  How we offer promotional rates or discount offers is going to be on your Xfinity app when you're signed in to your account or when you're logging on to our Xfinity website https://www.xfinity.com/learn/deals/internet

Visitor

 • 

3 Messages

How did they generate a 9.99 charge and use your systems for the communications?

Official Employee

 • 

2.6K Messages

@user_vg9r28

That's not possible unless they have access to your username and password which I recommend logging into your account then and changing your password.

 

 As far as your billing i'll be happy to take a deeper look at your account to send me a direct message including your first and last name and complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

2 days ago

Digging deeper into this, my account online doesn't show any logins for the past 30 days until this morning when I logged in myself. But there is an actual 9.99 credit pending, so they are tied into this somehow. I do have 2FA and did not get any prompts nor did I share anything login related.

forum icon

New to the Community?

Start Here