Visitor
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5 Messages
Switching accounts between two people
I found out today that one of the reasons why I keep having headaches dealing with my account is that it isn't my account. It is in my ex-wife's name. We opened the account ~20 years ago, and divorced 15 years ago, and apparently the change we requested at the time was never put in. We're trying to change ownership of the account now, but we're having a tough time finding the right paperwork.
If we canceled the account and opened up a new one at the same address, the same day, with the hardware already in place, what kind of hassles are we looking at? Are we looking at a week's worth of downtime while the new account is 'recognized?' Are we looking at increased bills?
CCTyler1
Problem Solver
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409 Messages
3 years ago
Oh, wow; hello there, and good morning! How are you so far today? I hope your weekend has been off to a great start! Thank you for bringing this to our attention through our Forums, and thank you for your patience while awaiting our response!
I understand that you previously tried to change the name on your account over to your name, and when that was requested, it had not been completed, correct? If that's the case, I would definitely want to get to the bottom of this too, asap! Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here, every step of the way!
So we can look into this further, can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right-hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you!
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