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user_40e40b
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1 Message

Wednesday, October 12th, 2022 2:38 AM

Closed

Suspended Services

Why would my service be canceled and my equipment returned after placing an order!? I don't understand! Then I went on my account online and tried to re-order services and it popped up with unable to get service at this address!? Well, why is that!? I just moved in so what's the problem with me having internet in my apartment?

Question

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Updated 

2 years ago

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CCLysa

New Problem Solver

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617 Messages

3 years ago

 Hi @user_40e40b

 

I appreciate you taking the time to reach out and let us know about these issues you are experincing with getting new services set up. I can assure you have come to the right place, and I am more than happy to review the account for you. Please send me a Direct Message so that I can gather some account details. 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the “chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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Kkelseys92

Visitor

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2 Messages

2 years ago

I'm experiencing the same thing!

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CCBrian1

Contributor

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367 Messages

@Kkelseys92  Thank you for reaching out to us through our Xfinity Forums Community. I'm happy to investigate what is going on. We would love for you to join our family. Let's check this out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

2 years ago

0

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