Regular Visitor
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3 Messages
suspended service
I set-up payment arrangement for Nov 23 but I had to change the date because of an emergency. When I checked your website the assistant gave me options of 12-4 or 12-15 but I choose Dec 1. Which changed my payment date to Dec 1., but on Nov 23 my service was suspended and my payment plan was cancelled. I need help with this.
XfinityThomasC
Official Employee
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3K Messages
3 hours ago
Hello, @Countryvariety1 Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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