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Why am I required to sign into Exfinity each time with phone number and password?

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XfinityEricB

Official Employee

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2.1K Messages

4 months ago

coacher That is a security feature for your account. Are you referring to logging into our website or app?

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When signing into xfinity, AI confirms my account, I then click on "please do not require future sign in from this computer." However, I always have to re-sign in with user name and phone number to receive a code EVERY TIME from now on. AI does not honor my request to not have to sign in each time. Please advise if there is something I am doing wrong OR does Xfinity need to correct on their end. Thank you for all assistance.

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XfinityMarcos

Official Employee

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2.3K Messages

Thank you for elaborating and working with me on this coacher. Let's make sure we're working on the full scope of this issue. Are you able to confirm if this is happening on multiple devices and browsers? If so, are you signing in to the Xfinity website or the app?

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3 months ago

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Sign-In and Account Management

coacher

support phone number

XfinityEricB

coacher

XfinityMarcos

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