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user_b271db
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Visitor

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7 Messages

Tuesday, November 15th, 2022 3:49 PM

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Suddenly, my login credentials quit working for XFINITY hotspots, any device, any hotspot.

About 2 days ago, my win 10 laptop AND my android tablet stopped getting internet connectivity through my usual multiple XFINITY hotspots around town, including the one in my house. A connection is established to the wireless router, but the android says "Couldn't get IP address" and the laptop says "connected, no internet." All devices work fine otherwise, including the wifi network on the same xfinity router in my house which also broadcasts the hotspot.

Seems to me the central xfinity network won't give my login an ip address for some reason, although I have no idea why that would have changed... my account is on auto-billing, has been working fine 17 months since it was installed. Probably irrelevant: my neighbor signed up recently. I also noticed the android app showing XFINITY hotspot locations no longer lists one at my address.

Any ideas or help is welcome.

Question

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Updated 

2 years ago

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Accepted Solution

user_b271db

Visitor

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7 Messages

2 years ago

It is working again. I got my first chance  in 2 weeks to try the hotspot across town, and my tablet took me to a sign on screen that auto-connected with remembered credentials. My laptop auto-connected to the same hotspot, with no sign-on screen at all. So, maybe I just had bad luck, and my 2 most common hotspots (12 miles apart) lost internet on the same day while the router remained powered up.

1

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XfinityEricB

Official Employee

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2.1K Messages

Good to hear the issue is fixed, and sorry it wasn't for the short time. Please let us know if issues arise, and we will be here for you to assist if needed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

CCKimberly1

Official Employee

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842 Messages

2 years ago

Thank you for all the details, @user_b271db. What are the lights currently doing on the modem? Are you using a standalone router with this modem or is the modem an all-in-one? 

7

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user_b271db

Visitor

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7 Messages

@XfinityKimberlyB​ The top three lights are solid (power, us/ds, online), and the next 2 are blinking (2.6 ghz, 5.2 ghz). This is an XFINITY modem with router and wifi built in.

On the other xfinity modems around town that serve as hotspots where I'm also suddenly having this problem, I can't see the lights, and I don't know their network configurations. This problem spans many devices and hotspots. The only common variable I know of is my login credentials.

2 years ago

0

CCCrystal1

Problem Solver

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528 Messages

Thank you for sharing that information. Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

I no longer work for Comcast.

2 years ago

0

user_b271db

Visitor

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7 Messages

It just worked at a third remote hotspot, and I won't know if it's now fixed for all locations or not, until I get back home. Maybe I'll be able to test a few more while I'm out and about. I will PM you, thank you.

(edited)

2 years ago

0

user_b271db

Visitor

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7 Messages

On the way home it worked again with the tablet at a 4th place, and at home it's still not working, so my initial assumption was wrong, it's just my home router (2 days) and 1 hotspot on the other side of town (yesterday) that aren't giving my devices an ip address.

2 years ago

0

CCAbbie

Problem Solver

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1.4K Messages

Thank you for getting back to us.Can I have the login you are using to connect with when having the issue?

I no longer work for Comcast.

2 years ago

0

talsal123

New Poster

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2 Messages

2 years ago

I haven't been able to access hotspot for over a week.  No popup login page.   just says can't connect to this network or it connects but no internet

1

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XfinityDena

Official Employee

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3.2K Messages

I am sorry to hear that you are unable to connect to the hotspot. Have you tried to forget the network and then try to reconnect? To respect your time may I also ask what troubleshooting steps you have already tried? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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