2 Messages
Subject: Active Customer - Requesting Tier 3 Help to Re-Link Deleted Inactive Username (Holding State)
I am an active, paying Xfinity Internet customer. My secondary Xfinity username/email [Edited: Personal Information] was removed from my account dashboard due to the 90-day inactivity policy.
Phone support states they cannot reactivate it. I understand that the inbox data is permanently gone, which is fine, but I need the username itself manually re-associated and linked back to my active customer account profile as a routing identity so I can receive mail at that address again. Can a Corporate Digital Care Team admin please help me look into the system's locked holding state for this ID?
XfinityAlfonso
Official Employee
•
2.8K Messages
4 minutes ago
Hello user_lyjs45, thanks so much for reaching out to us with these Xfinity ID questions! When an Xfinity ID and email are closed due to inactivity, there is no guarantee that either the ID or email can be restored. However, our experts with Comcast Customer Security Assurance will be the ones who will be able to do what's being requested.
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
Please feel free to reach them during their operating hours.
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