New Poster
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1 Message
Stuck on "We're getting your account set up. Check back soon to track and activate your services."
Hi Team,
I have been an Xfinity user since past one year. After setting the auto-pay last year I did not have to log back in ever because I had no issues until recently when my promotional period ended and I wanted to make some changes to my account.
Looks like, I am not able to see any bills or account information at all.
Everytime I just see a screen saying "Thanks for your purchase. We're getting your account set up. Check back soon to track and activate your services."
Can you please look into this ASAP?
Responses
ComcastJonathan
Official Employee
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839 Messages
5 m ago
Hi there @vervipul, were you able to get this resolved? If not, please direct message me (click my name and "message") and we'll look into this for you.
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MK34
Regular Visitor
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1 Message
5 m ago
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ComcastJonathan
Official Employee
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839 Messages
5 m ago
@MK34 PM me with your information and we'll take a look
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