vervipul's profile

New Poster

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1 Message

Sun, Nov 8, 2020 11:00 AM

Stuck on "We're getting your account set up. Check back soon to track and activate your services."

Hi Team,

 

I have been an Xfinity user since past one year. After setting the auto-pay last year I did not have to log back in ever because I had no issues until recently when my promotional period ended and I wanted to make some changes to my account. 

 

Looks like, I am not able to see any bills or account information at all. 

 

Everytime I just see a screen saying "Thanks for your purchase. We're getting your account set up. Check back soon to track and activate your services." 

 

Can you please look into this ASAP? 

Responses

ComcastJonathan

Official Employee

 • 

839 Messages

5 m ago

Hi there @vervipul, were you able to get this resolved? If not, please direct message me (click my name and "message") and we'll look into this for you.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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1 Message

5 m ago

Same problem here. I purchased the Gateway and 1 month prepaid, tried to both link Xfinity ID, or just create a new one. So many login loops, and final destination is frustrating!!!

Official Employee

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839 Messages

5 m ago

@MK34  PM me with your information and we'll take a look 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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