Stuck on "We're getting your account set up. Check back soon to track and activate your services."

Hi Team,

I have been an Xfinity user since past one year. After setting the auto-pay last year I did not have to log back in ever because I had no issues until recently when my promotional period ended and I wanted to make some changes to my account.

Looks like, I am not able to see any bills or account information at all.

Everytime I just see a screen saying "Thanks for your purchase. We're getting your account set up. Check back soon to track and activate your services."

Can you please look into this ASAP?

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Responses

XfinityJonathan

Official Employee

•

839 Messages

5 years ago

Hi there @vervipul, were you able to get this resolved? If not, please direct message me (click my name and "message") and we'll look into this for you.

0

MK34

Regular Visitor

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1 Message

5 years ago

Same problem here. I purchased the Gateway and 1 month prepaid, tried to both link Xfinity ID, or just create a new one. So many login loops, and final destination is frustrating!!!

0

XfinityJonathan

Official Employee

•

839 Messages

5 years ago

@MK34 PM me with your information and we'll take a look

0

Sign-In and Account Management

vervipul

Stuck on "We're getting your account set up. Check back soon to track and activate your services."

XfinityJonathan

MK34

XfinityJonathan

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