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user_eogzvg
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Monday, October 7th, 2024 4:21 AM

StreamSaver Peacock "already activated"

We are trying to use the Peacock portion of our StreamSaver, and trying to use the activation link it tells me "peacock already activated" but our peacock signing doesn't have any active account provided by Xfinity.

How can I get Xfinity to reset so I can reactivate my Peacock subscription?

Peacock doesn't think I have a subscription, but Xfinity claims it is.

Question

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Updated 

4 days ago

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3

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XfinityJamesC

Official Employee

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2.1K Messages

6 months ago

Greetings, @user_eogzvg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues activating all your StreamSaver programs, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

2

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user_nl4ige

1 Message

@XfinityJamesC I am having this same issue.  Please help.

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5 months ago

0

XfinityRaul

Official Employee

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1.8K Messages

@user_nl4ige I'm sorry to hear you're also having issues activating your Peacock account. I would be more than happy to help figure out a solution to this problem. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

essman54

Visitor

 • 

1 Message

1 month ago

Same issue with peacock and now streamsaver

1

0

XfinityThomasB

Official Employee

 • 

1.8K Messages

essman54

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_1w4kb6

5 Messages

5 days ago

I am having the same issue - actually I have been having this issue for almost 2 years. Ever since xfinity stopped providing Peacock through the Flex box and required us to create an account with Peacock. 

I am a Diamond member and was offered Peacock for free. But the membership through xfinity would never show up in my Peacock account, yet always show up as “activated” in my xfinity account.

I have called Xfinity so many times to resolve this and it has not gotten resolved. They’ve given me several Ticket numbers, and then just never follow up. 

I decided to subscribe to Streamsaver today, thinking it would reset an activation for Peacock. It did not. 

(edited)

5

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XfinityRay

Official Employee

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2.7K Messages

Hi there, user_1w4kb6! I apologize that you have worked with our teams to get Peacock working and still can't watch it. We are happy to help from here. We are able to stay with you over time to ensure this is resolved. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

0

user_1w4kb6

5 Messages

@XfinityRay​ 

Thank you. I will go through that process today. 

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4 days ago

0

XfinityPaula

Official Employee

 • 

1.4K Messages

Thanks user_1w4kb6 We look forward to helping out! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

0

user_1w4kb6

5 Messages

There are a lot of people having this issue, and several reps have previously told me (last year) that this is a known issue. 

Why can’t tech support resolve this?

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4 days ago

0

Again

Expert

 • 

31.4K Messages

@user_1w4kb6​ 

https://www.peacocktv.com/help/article/contact-us-in-customer-service

See if this helps.  I couldn't find a phone number, either, but maybe something here might help you.  Let us know, please.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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4 days ago

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