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I have tried to sign in to xfinity.com/authorize and system says I am not an user?

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Official Employee

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1.8K Messages

10 months ago

user_c3sq5p Hello, have you tried going to https://www.xfinity.com/support/articles/primary-and-secondary-accounts to check or edit the role.

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2 Messages

Yes nothing is working

9 months ago

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Retired Employee

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1.1K Messages

I am happy to verify your details.

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

9 months ago

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Sign-In and Account Management