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Chester15
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2 Messages

Sunday, May 12th, 2024 2:39 AM

Still Cannot Access Comcast Site From Chrome Browser

I feel like this is a cruel joke. Chrome is the most popular web browser in the world. How on earth has the issues accessing the xfinity website still not be resolved. If you simply search "chrome" on this forum, there are countless people reporting the same problem. It is impossible to access the xfinity from a chrome browser. I literally have to pay using the safari browser on my phone. 

I have tried every possible step known to man. Clearing out all cookies and cache, restarting etc etc. There is clearly some bigger issue with xfinity working on chrome. The ONLY way to access xfinity on chrome is to use incognito mode. Many others have reported this. What is it going to take for xfinity to develop a fix for their website working onthe most popular browser in the world? 

This problem has been going on for over a year as you can see in other forums. My page has been stuck in this state over 10 minutes. Everything else on my browser is working fine.

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5 days ago

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XfinityDilary

Official Employee

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1.8K Messages

6 months ago

 

Chester15 Thanks for posting on our community forums. I'm sorry to hear this has been a recurring issue for so long. Is this happening on all of your devices? Do you have the latest software update on your device and for Chrome? You can also check our Basic Troubleshooting for Your Web Browser article for more information. 

 

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Chester15

2 Messages

@XfinityDilary​ I have tried all trouble shooting options and used this on multiple different computers and browsers with no extensions added. The site literally does not work on normal google chrome. As you can see, multiple ppl are reporting this issue. If you do a google search or search this forum, there are countless people encountering this issue. There is clearly something going on on the xfinity side of things. All of us can't have the same issue due to our browsers. Thanks.

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5 months ago

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XfinityVianney

Official Employee

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1.7K Messages

I do see others have reported similar issues as well, @Chester15. We also have many others, myself included, who can access their account and make payments on Chrome with no issues. If you try to access the site using an incognito tab, do you get the same results? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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user_vb9ui1

1 Message

@XfinityDilary​ it's only the xfinity website. All other websites work fine. I am actually trying to set up service, but can't because your website is so broken. 

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3 months ago

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XfinityJosephA

Official Employee

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1.4K Messages

user_vb9ui1 how are you doing today? I hope overall your weekend has been a good one! When I test Google Chrome I can successfully access all Xfinity sites. Can you confirm if you have already cleared cache, and cookies, and made sure Chrome and your device have all the latest updates? What device (make and model) are you using Chrome on? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_4pqvys

1 Message

6 months ago

I have been having the same problem for months.  I have to use Edge (which I detest) in order to pay my monthly bill.  

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XfinityDilary

Official Employee

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1.8K Messages

 

user_4pqvys I'm sorry to hear you are experiencing a smiliar issue. Is this happening on all of your browsers except Edge? Are the other browsers up to date? Have you tried clearing the cache and cookies? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

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user_ld1qjk

1 Message

6 months ago

Having this same issue on my mac - had to pay a bill in safari because nothing loads on the xfinity site in chrome.

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XfinityMarcus

Official Employee

 • 

996 Messages

user_ld1qjk I would be more than happy to look into this issue with you. Thank you for using the Community Forums page to reach out today. Have you added any new extensions since the last time you were able to access the site?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

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user_l926b1

1 Message

5 months ago

i've had this problem for months. xfinity remains my least company to deal with on all fronts.

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XfinityGabby

Official Employee

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1.5K Messages

 

Hello, user_dbfryt. Thank you for reaching our team regarding the issues with Chrome. Are there any troubleshooting steps you've attempted to get this resolved and are you experiencing the same issue with other browsers?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_vr0sww

1 Message

1 month ago

I have this exact issue on all my devices including my laptop

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Again

Expert

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31K Messages

@user_vr0sww​ 

I have this exact issue on all my devices including my laptop

While your preferred browser is Chrome, have you tried any other browser to see if you can access the website?  When you try a different browser it helps us to pin down where the problem is.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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1 month ago

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user_wvsfe4

1 Message

25 days ago

Same problem here - I cannot access my billing - is this legal??

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XfinitySheila

Official Employee

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804 Messages

 

user_wvsfe4 

 

Hello! Thank you for reaching our team regarding the issues with Chrome. Are there any troubleshooting steps you've attempted to get this resolved and are you experiencing the same issue with other browsers?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

0

R1Lover

Visitor

 • 

1 Message

5 days ago

Same issue here, chrome has a "ERR_CONNECTION_REFUSED" while Edge works fine.  

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XfinityBillie

Official Employee

 • 

2.8K Messages

@R1Lover Thank you for confirming the error you are receiving when attempting to make your payment in Chrome. I'd like to collect some account information in order to dig into this further. Please send us a DM with your full name and address to Xfinity Support to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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