Still Cannot Access Comcast Site From Chrome Browser

@XfinityDilary​ I have tried all trouble shooting options and used this on multiple different computers and browsers with no extensions added. The site literally does not work on normal google chrome. As you can see, multiple ppl are reporting this issue. If you do a google search or search this forum, there are countless people encountering this issue. There is clearly something going on on the xfinity side of things. All of us can't have the same issue due to our browsers. Thanks.

I do see others have reported similar issues as well, @Chester15. We also have many others, myself included, who can access their account and make payments on Chrome with no issues. If you try to access the site using an incognito tab, do you get the same results? 

@XfinityDilary​ it's only the xfinity website. All other websites work fine. I am actually trying to set up service, but can't because your website is so broken. 

user_vb9ui1 how are you doing today? I hope overall your weekend has been a good one! When I test Google Chrome I can successfully access all Xfinity sites. Can you confirm if you have already cleared cache, and cookies, and made sure Chrome and your device have all the latest updates? What device (make and model) are you using Chrome on? 

user_ld1qjk I would be more than happy to look into this issue with you. Thank you for using the Community Forums page to reach out today. Have you added any new extensions since the last time you were able to access the site?

@user_vr0sww​ 

I have this exact issue on all my devices including my laptop

While your preferred browser is Chrome, have you tried any other browser to see if you can access the website?  When you try a different browser it helps us to pin down where the problem is.

@R1Lover Thank you for confirming the error you are receiving when attempting to make your payment in Chrome. I'd like to collect some account information in order to dig into this further. Please send us a DM with your full name and address to Xfinity Support to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

Hello @user_020a4c, thank you for taking the time to reach out on social media. I understand your concern, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I have the same issue.  Just sent a DM to support.  Has anybody figured this out???

If I use anyones else wifi or data other than xfinity chrome and google works fine.  This is across all of y devices that connect to my xfinity gateway.  Almost like Google if blocking xfinity from using their services. 

@user_jix8nz , that is certainly peculiar for sure. Based on this, it doesn't appear that a specific browser or operating system is causing the issue. When you say you can't get anything to work on Chrome, are you referring specifically to our website, or do you have issues across all sites?