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1 Message

11/04/2026 3:34 PM

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I am the primary account holder. I need to add a second person with a different last name to the 'Mailing and Billing Name' on my monthly statements for residency verification

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Official Employee

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4.6K Messages

3 hours ago

@user_t8snyh Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team is happy to see how we can assist you with this request. In order for us to better help you, please send us a DM to Xfinity support with your full name and address to get started. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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