2 Messages
Started Xfinity Services in February, my account shows "You don't have Xfinity Services" still. Account is active and working...
Have a situation that I have been trying to resolve for a while now. What happened was I originally selected the Now internet services and then decided to go a different route and picked Xfinity Connect. I never activated the Now Internet. My Xfinity Connect was activated and has been working since February but unfortunately my account is in some odd / bad state that customer service cannot fix.
Customer support has tried, but so far cannot resolve the issue. The specific issue is when I log into Xfinity Connect, I cannot see any billing or data usage. It shows my account number and then when I try to see billing shows: "You don't have Xfinity Services".
It is very difficult to even call in or Chat about the issue, because my profile is somehow linked to the Now account (which was not activated), and their Now service offers no phone or chat support which is still tied to my number.
Seems like a simple fix but no one on support wants to own the issue or create a ticket for any team to fix. They only want to sell me Mobile services which is probably not the best use of my time when they can't even figure out the account information.
XfinityShawn
Official Employee
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1.4K Messages
2 days ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityShawn
Official Employee
•
1.4K Messages
9 hours ago
@user_xfrs1x We appreciate you allowing us an opportunity to look into this for you. The Xfinity team is always here for you.
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