Speak to a representative

user_gqdprj Thank you for reaching out! You can update your Xfinity account contact information and preferences online. 

 

To add or change your phone numbers:

 

Go to Account Communications.

You can also click the Account Icon on the right. Then, select Update Contact Info.

Sign in with your Xfinity ID and password.

Review the Contact Methods section.

If there isn't a mobile number listed, select Add mobile number.

To change an existing phone number, click the number. Then, click Change mobile number.

You will be asked to verify your identity before making this change. You can choose one of two ways:

Tap a notification in the Xfinity app.

Enter a code sent through email or text.

Enter your mobile number. Then, click Continue.

You will get a verification code sent to this number.

Enter the six-digit code in the boxes. Then, choose Verify.

You will get confirmation that your mobile number is verified.