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it just types my message and “help” does not actually connect me with help

Hello, @mariannenl! The Global Travel Pass is great when you are on the go. It includes 5 GB of light speed data per 24 hour pass, then 3G speeds after the limit is reached for only $10 per day. You can add the pass by logging into your Xfinity Mobile account.

This is how to set it up through the Xfinity app:

1. Sign in to the Xfinity app.
2. Click the Services tab.
3. Go to Mobile lines and data usage in the Mobile services card.
4. Choose the phone line you want to add the Global Travel Pass to.
   
   • This takes you to the line details screen.
5. Scroll to Plan Features, click Get Global Travel Pass, and go through the prompts.
6. You will get a confirmation screen when you successfully add Global Travel Pass.
7. Make sure your device is enabled for data roaming.You must do this through your device’s settings.

This is how to set it up on our website:

1. Sign in to your Xfinity Mobile account.
2. Go to the Activity page.
3. Scroll to the International Services and click Plan your trip in the section called International Travel.
4. Go to See details and add next to Global Travel Pass $10/day.
5. Check the boxes next to Global Travel Pass for each device you want it on.
6. Click Next, then Add Pass.
7. We will send you an email once the change is complete.
8. Before getting started, make sure your device is enabled for data roaming.
   • You must do this through your device’s settings.

If you want to add Global Travel Pass to more than one phone line on your account, you can go back and repeat these steps for each line. Your pass will not be active until you use your phone abroad while in a covered country.