I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Hi @berrynana apologies for the issue, the temporary fix has been applied, you should be able to sign in again. We're still working on identifying the root cause and the larger fix.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Hello, @user_93e3ce, thank you for reaching out in our forum for help with your login issues. I totally get where you're coming from, the app is so clutch and a great versatile way to manage everything on your account. We've resolved the backend issue that was causing the login errors, but I still have your back. Are you getting this error message on all devices? Are you using the app, website, or both?
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Is this regarding a similar situation to the post above? Our team can help active your equipment, if needed, please go to the front page of our Forums and look to the chatbox on the right side to get into contact with us.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
Accepted Solution
ComcastJonathan
Official Employee
•
839 Messages
5 m ago
Great, thanks for your patience!
For everyone else experiencing this and needs a fix, please post it here
Megathread - "You are logged in but we are unable to access your account details"
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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berrynana
New Poster
•
2 Messages
5 m ago
0
ComcastJonathan
Official Employee
•
839 Messages
5 m ago
Hi @berrynana apologies for the issue, the temporary fix has been applied, you should be able to sign in again. We're still working on identifying the root cause and the larger fix.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
2
0
user_2f05a0
Visitor
•
1 Message
2 m ago
Hello,.
I also have this message
This Isn’t Working Right Now
I signed up this week and today I got the "kit".
Thank you
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