Sun, Dec 27, 2020 3:00 PM
3 m ago
9 m ago
Great, thanks for your patience!
For everyone else experiencing this and needs a fix, please post it here Megathread - "You are logged in but we are unable to access your account details"
Hi @berrynana apologies for the issue, the temporary fix has been applied, you should be able to sign in again. We're still working on identifying the root cause and the larger fix.
@ComcastJonathan, I met the same problem. After login, the Error Message is: "Sorry, This Isn’t Working Right Now"
5 m ago
Hello, @user_93e3ce, thank you for reaching out in our forum for help with your login issues. I totally get where you're coming from, the app is so clutch and a great versatile way to manage everything on your account. We've resolved the backend issue that was causing the login errors, but I still have your back. Are you getting this error message on all devices? Are you using the app, website, or both?
6 m ago
I also have this message
I signed up this week and today I got the "kit".
Hey there, @user_2f05a0,
Is this regarding a similar situation to the post above? Our team can help active your equipment, if needed, please go to the front page of our Forums and look to the chatbox on the right side to get into contact with us.
I'm having the issue of "
Hello, @Zijiannn, I'm sorry to hear you're having issues with logging in. I love the convenience of our website and My Account app, so I get why you need to have access. I have your back on this. Are you able to confirm if multiple devices are being impacted? Also, are you able to confirm if you get the error message on both the app and website?