Visitor
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2 Messages
" Sorry, This Isn’t Working Right Now" on PC when logging in and "You are logged in but we are unable to access account details" on app
I have received a "Sorry, This Isn’t Working Right Now" on PC and phone when logging in and "You are logged in but we are unable to access account details" on the app. I have tried all of your trouble shooting (clearing the cache on everything, logging in again, disabling blockers, etc.) before coming here as a previous megathread said, but nothing has worked to allow me to access my account info. I got the confirmation email and the money has been taken out of my account, but I can't access the order summary or any of my account information.
XfinityRay
Official Employee
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3.2K Messages
4 years ago
Hello, @user_8636e8. Thank you for signing up for our services and for reaching out about not being able to access it online. I am happy to assist you and appreciate the troubleshooting steps you already took. Can you please send us a private message with your first and last name? To send our team a private message, make sure you are signed into the forums then click the chat icon at the top right of the screen (it looks like a notepad). Type or choose the handle "Xfinity Support".
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