Visitor
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1 Message
Sorry that didn't go as planned
I've been trying to log into my xfinity app on my phone to activate my internet. After signing in it says, "Sorry, That Didn't go as Planned." I get the same message everytime I try.
Visitor
•
1 Message
I've been trying to log into my xfinity app on my phone to activate my internet. After signing in it says, "Sorry, That Didn't go as Planned." I get the same message everytime I try.
XfinityRay
Official Employee
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2.7K Messages
3 years ago
Good evening, @gsaguirre. I am sorry that you keep getting the error. We are happy to help and get your service activated. I see this a lot when your order is still pending in our systems and has not completed fully.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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