Frequent Visitor
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5 Messages
Sorry, that didn't go as planned - xfi app and online
I am trying to activate my service with an Xfinity modem but every time i try activating online or on the XFi app, I keep getting an error message of "Sorry that didn't go as planned, call customer support" or "login successfully but access denied". I'm the owner of this account and I don't understand why I'm being locked out of it? Also, when I try to call, it's impossible to get a hold of someone real.
This needs to get resolved immediately as a lot of customers are now required to work from home and any down-time can cause major delays. Thanks!
Again
Expert
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31.9K Messages
5 years ago
You should be working with @ComcastMorgan on this issue. Please do not post about this in multiple forums as it's against Forum Guidelines and the Acceptable Use Policy; it's considered spamming, and also keeps others from getting the help they need as well.
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user_8156b8
Visitor
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1 Message
4 years ago
I am trying to activate my service with an Xfinity modem but every time i try activating online or on the XFi app, I keep getting an error message of "Sorry that didn't go as planned, call customer support" or "login successfully but access denied". I'm the owner of this account and I don't understand why I'm being locked out of it? Also, when I try to call, it's impossible to get a hold of someone real.
This needs to get resolved immediately as a lot of customers are now required to work from home and any down-time can cause major delays. Thanks!
marc
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