Sorry, that didn't go as planned - xfi app and online
I am trying to activate my service with an Xfinity modem but every time i try activating online or on the XFi app, I keep getting an error message of "Sorry that didn't go as planned, call customer support" or "login successfully but access denied". I'm the owner of this account and I don't understand why I'm being locked out of it? Also, when I try to call, it's impossible to get a hold of someone real.
This needs to get resolved immediately as a lot of customers are now required to work from home and any down-time can cause major delays. Thanks!