Visitor

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3 Messages

Monday, August 24th, 2026 3:33 PM

Something Went Wrong with Account Creation

I created an Xfinity account about a month ago, but now I can't do anything with it. I can sign in, but if I try to navigate to any of the account pages like the contact info page or the account and identity page it just displays an error saying "something unexpected happened". I went through the account sign in troubleshooting page steps like trying a different computer, browser, clearing cache and cookies. Nothing has worked. I'm not using any extensions on this browser. I haven't had the chance to do anything with this account, so at this point it would be fine if you just delete all traces of the account and let me create a new one. 

Thanks. 

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Official Employee

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2.4K Messages

4 hours ago

Hello @user_ay19cw do you have active, working services in your home? It sounds like a service order may have not been finalized. 

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