1 Message

Tue, Jun 28, 2022 1:51 PM

"something went wrong" error message

I have tried accessing my account information using different computers and browsers. Each time I get the same error message, "Something went wrong, Trying this page again may help fix the problem".

Nothing has fixed it. I can log in, but I cannot access information on the activity, billing, devices, or setting tabs.

Based on other forum response I have seen, something needs to be reset with my account.

Official Employee


72 Messages

2 m ago

Hello,@zahuranec, and thank you for taking the time to reach out to the Xfinity Digital Care Team. 


I have seen this issue in the past. It is usually caused by logging in with a username that is not set as the primary username on the account. 


I would like to transition this over to a DM so that I can verify your account and username. 

To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary


Click the "Direct Messaging" icon


Click the "New message" (pencil and paper) icon


The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 - An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


Press Enter to send it

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