Visitor
•
1 Message
Someone is on my account
How do I remove other users from the primary role or viewier account? I believe someone put password tracker on my phone and has other equipment signed up to my gateway as well. Would like them removed
Visitor
•
1 Message
How do I remove other users from the primary role or viewier account? I believe someone put password tracker on my phone and has other equipment signed up to my gateway as well. Would like them removed
XfinityDena
Official Employee
•
4.3K Messages
4 hours ago
@user_75liwi I am sorry to hear of this issue. To remove users from your Xfinity account, the Primary user must sign in to xfinity.com, go to Account and Identity, select the user, and choose Remove user. This deletes their ID, settings, and access. https://www.xfinity.com/support/articles/delete-username-from-account
The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them calling CSA directly at Toll-Free Number: 1-888-565-4329.
0
0