Visitor
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5 Messages
Someone has reset my password multiple times
Somehow, someone has reset my password multiple times. When I speak with customer service, they said they can't see who or how the request to reset was sent.
Inevitably in the next couple of weeks I will receive an email from xfinity saying my password has been reset, without my permission and without a TFA notification. I will find I have been signed out of my accounts and apps. I will have to reset my password and during the process I will have to enter a code they sent me to prove it is actually me requesting the reset (TFA!?!?!). If xfinity wasn't the only ISP provider in the area will cable infrastructure around, I would be gone in a heartbeat.
Their internet service and streaming is actually really good. Their automated system and phone representatives actually really, really [Edited: "Language"]!
If your IT personnel can't see activity on a customer's account your company [Edited: "Language"] too!
XfinityAmandaB
Official Employee
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3.1K Messages
1 month ago
(edited)
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Again
Expert
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34.3K Messages
30 days ago
@user_wm4s1
Are you not signing out of your Comcast/Xfinity accounts? If you're not you're just leaving yourself open for trouble like this. Signing out is a good idea.
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user_wm4s1
Visitor
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5 Messages
18 days ago
Turns out Xfinity was resetting my password because I changed my payment method. Unfortunately, it took six days and four levels of customer service to find that out. As I said before, if they weren't the only ISP with wired (cable) service, I'd be gone.
Problem solved.
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