Someone has reset my password multiple times

Somehow, someone has reset my password multiple times. When I speak with customer service, they said they can't see who or how the request to reset was sent.

Inevitably in the next couple of weeks I will receive an email from xfinity saying my password has been reset, without my permission and without a TFA notification. I will find I have been signed out of my accounts and apps. I will have to reset my password and during the process I will have to enter a code they sent me to prove it is actually me requesting  the reset (TFA!?!?!). If xfinity wasn't the only ISP provider in the area will cable infrastructure around, I would be gone in a heartbeat.

Their internet service and streaming is actually really good. Their automated system and phone representatives actually really, really [Edited: "Language"]!

If your IT personnel can't see activity on a customer's account your company [Edited: "Language"] too!