Visitor
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17 Messages
Sign-in security confusing and weird
I have nothing but problems with the Xfinity app (no I'm not using the discontinued app). The last customer service rep I spoke with told me the app should not be asking me to use the web to sign-in but I'm always directed to an in-app web page to login.
Whenever I'm using the app and 2 factor is needed, it asks me for the code, but I can't access the code generator from the Xfinity app while on the app sign-in page, since it's not letting me past that to other areas of the app.
Biometric login doesn't always work and I'm always forced to use SMS or email. When I try to change my password in the app, it ALWAYS says "something went wrong" no matter how many times I delete and reinstall the app and turn my phone off and back on. And when I do manage to get the app to work, I can't access areas of my account like my call history, without being told "something went wrong".
XfinityJustinC
Official Employee
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1.2K Messages
1 year ago
Hello, @user_ML. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with your 2-step verification. If you haven't checked, we do have this great article that has great information to ensure your set-up is correct: https://www.xfinity.com/support/articles/two-step-verification-xfinity-app-setup.
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user_ML
Visitor
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17 Messages
1 year ago
Thanks for your reply.
As I said I understand how it works, it just doesn't work consistently and there are so many problems with the service and my internet connection, I've just cancelled my internet service with Xfinity.
All weekend I've had Xfinity "employees" asking me for my financial info and address and ph# and my user name and then they send me texts saying it's to confirm it's me and ask me to give them the code from the text, even when the text message says they will never ask for the code and not a single person I talk to will provide actual support or why I keep getting asked over and over for this info that your own texts say not to give out, and the fact that I'm the one calling Xfinity and getting these shady reps on the phone means even your own employees are a bunch of liars or your phone number is wrong, no one can explain why I can't even pay my bill without getting an error in the app OR in a browser that says "access denied, you don't have permission to access xfinity.com" and then I get texts saying my service will be interrupted for non payment when Xfinity is the company providing the internet service to begin with.
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