Sign-In Issues

I am moving to a new address and scheduled a technician visit to install wifi setup. I tried logging into my account to see if the appointment was confirmed but I am unable to access any of the tabs on the Welcome Page once signed in. I have also tried logging into the Xfinity app with my account details, but am brought to an "Account Denied" screen. Is there a way to resolve this issue in my end?

Responses

Oldest First

Selected Oldest First

XfinityThomasA

Official Employee

•

3.7K Messages

14 hours ago

user_vq0unz - Thank you for taking Xfinity with you to your new home! I hope the move went smoothly and that you had some help with the heavy lifting along the way.

When you transfer your Xfinity services to a new address, a new account number is created. If you haven't done so already, please follow the steps in the article below to link your accounts. This allows you to continue using the same Xfinity ID and password with your new account.

Please give those steps a try and let me know if they help. We're happy to continue working with you if you run into any issues along the way!

Manage multiple accounts with your Xfinity ID - (https://www.xfinity.com/support/articles/switching-between-multiple-accounts)

2

0

Sign-In and Account Management

user_vq0unz

Sign-In Issues

XfinityThomasA

New to the Community?