namchivan's profile

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Thu, Sep 26, 2019 2:00 PM

Signed up last week, still not able to access account

Hello, I signed up for Xfinity last week and had a tech come and install internet at my house this week, but I am not able to view my account when logging into the site.


I am getting this message:

"We're getting your account set up. Check back soon to track and activate your services."


Can someone help me figure out why my account hasn't been set up yet?



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Official Employee


1K Messages

2 y ago

Hello, thank you for posting here on our forums. We apologize for the delay but if you still need assistance please don't hesitate to reach back out and create another post.


Thank you

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