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3 Messages
10/11/2026 11:09 PM
Unable to get on internet
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Official Employee
2.8K Messages
3 hours ago
Good evening @user_nhcyg5! Have you recently moved/started new services or has the internet on this account been active for a while?
Was the internet modem recently upgraded/swapped?
Are you having issues connecting to the internet on one device, certain devices, or on all devices in the home?
XfinityAldrik
Official Employee
•
2.8K Messages
3 hours ago
Good evening @user_nhcyg5! Have you recently moved/started new services or has the internet on this account been active for a while?
Was the internet modem recently upgraded/swapped?
Are you having issues connecting to the internet on one device, certain devices, or on all devices in the home?
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