2 Messages
Sign in successful but not an xfinity user
I am trying to sign into the app after ordering a router for the first time. I wanted to see an order confirmation as well as a shipment delivery time. When I try to log in I get an error saying “access not authorized. You have signed in successfully but you must be an xfinity user to enjoy this service.
XfinityDilary
Official Employee
•
785 Messages
13 days ago
Hey, @user_ec0391. Thanks for posting on our community forums. I'm sorry to hear about the error message. To confirm, this is an Internet residential account that you just applied for, correct?
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