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user_ec0391
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2 Messages

Monday, September 18th, 2023 10:29 PM

Sign in successful but not an xfinity user

I am trying to sign into the app after ordering a router for the first time. I wanted to see an order confirmation as well as a shipment delivery time. When I try to log in I get an error saying “access not authorized. You have signed in successfully but you must be an xfinity user to enjoy this service.

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Updated 

13 days ago

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XfinityDilary

Official Employee

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785 Messages

13 days ago

Hey, @user_ec0391. Thanks for posting on our community forums. I'm sorry to hear about the error message. To confirm, this is an Internet residential account that you just applied for, correct?  

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user_ec0391

2 Messages

Yes that is correct. An internet residential account

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13 days ago

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XfinityAlyssaA

Official Employee

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653 Messages

Thank you so much for confirming that @user_ec0391, and to confirm did you receive an email order confirmation after ordering your router? May I also ask if you have created an XFINITY ID yet? You can create one quickly and easily here https://www.xfinity.com/support/articles/create-xfinity-username. 

 

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13 days ago

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