sign in loop

@XfinityKrystal​ what should i do i just saw this email today and still in a sign in loop HELP PLEASE

THE XFINITY STREAM on my computer is that what you mean i really dont understand why this happens when its worked before im putting in correct verify code but still goes back to sign in site after i put correct credentials  I AM SO CONFU pleaseSED RIGHT NOW i could use help

I will be more than happy to help out here @SilverBandit. Sow I can take a look at the issues you are having, will you please send our team a direct message with your full name and full address?
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To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I have the same issue, more than an hour on phone with comcast and still not resolved.  Can't find the peer to peer chat so posting here. Does anyone have a solution to this?

@user_a709ce Hi there, if you're having issues with signing into the MyAccount app please send us a private message with your full name and service address. 

To send the requested information in a private message to Xfinity Support from any Forum page:

•    Click "Sign In" if that prompt is visible
•    Click the "Direct Messaging" icon or https://comca.st/3xkncQ9
•    Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person", but don't do that.
•       Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
•   Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter or tap the >icon to send it

Hi @user_996b7e  

Thanks for reaching out to our wonderful Community for assistance with your Xfinity Connect app! I'm sorry to hear you're in this loop! Our Xfinity Connect App was sunset last year and we replaced it with our amazing Xfinity Connect web portal at https://comca.st/3y2X9xL.  Are you able to give our web portal a try as it's optimized for your mobile devices. You can also access the Xfinity Connect portal from your computer as well. I have a awesome link with more information on our Connect App. What's Xfinity Connect