Visitor
•
4 Messages
Sign in keeps resetting
Each time I try to sign in it takes me to the home page and asks me to sign in again. There is nothing incorrect with the information I'm signing in with. It even shows a user icon in the top right hand corner, but then switches to a "sign in" option in seconds.
XfinityGabby
Official Employee
•
1.5K Messages
2 years ago
Hello @user_cde084, we appreciate you reaching our team on Forums and know the importance of being able to access your account online. Are you experiencing this issue on an app or website?
0
0
user_cde084
Visitor
•
4 Messages
2 years ago
I am experiencing these issues on the website.
0
0
XfinityGabby
Official Employee
•
1.5K Messages
2 years ago
Thank you for confirming. Have you attempted to clear cache and cookies? Is this issue also happening in different browsers? There are times where going through the process of setting up an Xfinity user ID (although you already have one) helps with logging in. Can you please attempt doing that in the event that the above still fail? Here's the link for reference: https://idm.xfinity.com/myaccount/create-uid?execution=e1s1
0
0
user_cde084
Visitor
•
4 Messages
2 years ago
I have tried on my phone, work laptop, and home cpu. I just tried clearing cache and cookies on my work laptop, and it did the same thing. When trying the link it asked me for my mobile phone or SSN. My phone is not linked to the sign in - my personal email is. I am not 100% comfortable with sharing my SSN, but if that is the way then I will consider it.
3
0