Sign In Issue: Sign in Successful, then Auto signs out or glitches out

Hello!

I am just trying to sign into my account to update and verify my new address (moved), and I have trouble signing in. I’ve tried via iPhone, iPad, and computer and each time it does one of the following:

1. (most common) Signs in, concludes loading webpage and automatically signs out. The purple sign-in box in the right corner for a second appears but turns to white. This happens as well if it transfers to the web from the app.

2. Trying to find potential different ways to access it, I’ve gone to previous emails and links to access a “my account” section. When signing in through one of these links to view a bill, it presents a loading screen and every few seconds for a frame, it flashes that an error occurred.

3. I’ve also tried links or using my xfinity ID ending with Comcast.net, and have had #2 occur or pages load unsuccessfully.

4. When using the xfinity app, and sign in, I get a screen that says that access is not authorized. It says “you signed in successfully, but you must be an xfinity user to enjoy this service.”

I have also tried changing passwords and turning on two-factor authentication. This has produced no change in results.

Looking for any help possible! I imagine that something will have to be done on Xfinity’s end. Feel free to email or use my contact information to help fix the problem!