T

Visitor

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3 Messages

Monday, December 11th, 2023 12:42 AM

Closed

Sign in for streaming content no longer working

I've had intermittent issues over the last few weeks in signing into XFinity to authenticate for streaming services. Tonight, nothing is working. 

Official Employee

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1.8K Messages

1 year ago

Thank you for reaching out to us here today @tedaf. That is definitely an issue we can look into from here. Are you getting any type of error message that your username or password are incorrect?

Visitor

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3 Messages

Great, thanks for the help. I successfully log in, XFinity says everything is okay, rerouted to the streaming provider and they say everything is okay (Adult Swim in this case), but then rather than a stream I receive an error message reflecting that it's not a part of my subscription package (which it has been and should be).

Official Employee

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2.4K Messages

Hey there @tedaf, I appreciate you trying to get logged in on your end, I can imagine how annoying that was to get close but get that error message. Have you already tried to clear your cache/cookies? If not, can you please let me know if that clears that error message? I want to make sure we're on the same page and working on the full scope of your login issue. Is this only impacting Adult Swim, and are you trying to log in through their site or an app? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

I ended up having to reset my password to log back in here. Now when I log in to authenticate streaming services, all seems to work. Maybe that solved my problem. I'll report back if I see another failure. Thanks!

Official Employee

 • 

1.8K Messages

Thank you for the update @tedaf. I am glad to hear you are able to use that streaming service. If you run into any issues with your account or service you can always reach us here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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