Setting up Xfinity account to purchase internet plan - but can't verify my ID by my birthdate

Hello @user_lpoxhi, thank you for taking the time to leave a post. Sorry to hear you’re running into trouble verifying your identity. I can understand how frustrating that is, especially when you’re entering the correct information, and it’s still not being accepted. From here, we can attempt an identity screening on our end. If that’s successful, we’ll be able to move forward with your order right away. If not, the next step would be to complete verification in person at the nearest Xfinity store. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.