Visitor
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1 Message
Setting up online account with the same email address for the current service addres
when I tried to log in to my account using my phone number or email address, it only showed my previous address not the current address
Visitor
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1 Message
when I tried to log in to my account using my phone number or email address, it only showed my previous address not the current address
EG
Expert
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121.6K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Again
Expert
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35K Messages
2 days ago
@Ajjima.u
Make sure you've signed out of the previous account and then delete your cache and cookies, then close your browser and start again.
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XfinityMatthew
Official Employee
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2.2K Messages
9 hours ago
@Ajjima.u Sounds like the accounts did not get properly linked. You can follow the steps listed here to get the new one linked.
https://www.xfinity.com/support/articles/switching-between-multiple-accounts
If you are still having issues after following the steps listed in the link above we'd be happy to look at the new account and see what was registered to the login.
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