Visitor
•
2 Messages
Set up issues Access not authorized
I’m a new customer trying to get set up. I signed up in store and have the equipment at home. The app keeps displaying “Access not authorized. You signed in successfully, but you must be an Xfinity user to enjoy this service.“
XfinityEva
Official Employee
•
2.5K Messages
4 hours ago
Hi @user_8th3hw Thank you so much for reaching out and welcome to Xfinity! You are receiving the error message after you created your UserID (you should also receive an email right after to confirm) and tried the login?
Did you set for the service to start today?
2
0