Set up issues Access not authorized

I’m a new customer trying to get set up. I signed up in store and have the equipment at home. The app keeps displaying “Access not authorized. You signed in successfully, but you must be an Xfinity user to enjoy this service.“

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XfinityEva

Official Employee

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2.5K Messages

4 hours ago

Hi @user_8th3hw Thank you so much for reaching out and welcome to Xfinity! You are receiving the error message after you created your UserID (you should also receive an email right after to confirm) and tried the login?

Did you set for the service to start today?

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XfinityEva

Official Employee

•

2.5K Messages

I apologize for the extra trouble. Let's take a look at your account to make sure you are able to log in and use your services. May I please ask that you send us a direct message with your full name and service address?

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

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3 hours ago

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Sign-In and Account Management

user_8th3hw

Set up issues Access not authorized

XfinityEva

XfinityEva

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