Thank you for reaching out. We do ask that you do not post any public information on this platform @user_ykstqw. Did you know you can transfer services and usually use the same router? If so you can check out the link: https://www.xfinity.com/support/articles/onlinemoves to get started with the transfer of your service to the new address. If the previous account has already been disconnected then you would set up a new account. If you are trying to use an Xfinity Gateway you may have to return the previous Gateway and get the new one for your new account. If an owned modem/router you may have to have it removed from the previous account first before activating on the new account.
XfinityDena
Official Employee
•
4.5K Messages
6 hours ago
Thank you for reaching out. We do ask that you do not post any public information on this platform @user_ykstqw. Did you know you can transfer services and usually use the same router? If so you can check out the link: https://www.xfinity.com/support/articles/onlinemoves to get started with the transfer of your service to the new address. If the previous account has already been disconnected then you would set up a new account. If you are trying to use an Xfinity Gateway you may have to return the previous Gateway and get the new one for your new account. If an owned modem/router you may have to have it removed from the previous account first before activating on the new account.
0
0