1 Message
Services disconnected randomly
A few days ago, my internet stopped working and the app says "you no longer have xfinity service. To bring your account up to date, make a payment."
I haven't missed a payment because I have autopay set up. There is a $0 balance on my account. When I try to change my plan, it says I need to "contact the account owner" to continue. My billing statement online says that I made changes to my account on Dec. 20, but I did not make any changes and I did not cancel my service. How the [Edit: Language] do I get my internet back? It's Christmas eve so I'm not going to call customer service and the chatbot is the single most idiotic and infuriating thing I've ever had the displeasure of interacting with.
XfinityAnthonyT
Official Employee
•
1K Messages
1 year ago
Hey there, happy to look into this for you. Please send a dm to XFINITY SUPPORT with your name and address for me.
0
0
EG
Expert
•
107.5K Messages
1 year ago
@user_t88vhw
Here's how to send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
0
0