Visitor

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2 Messages

Monday, July 6th, 2026 4:49 PM

Service Outage

On 7/4/25, at 130am I lost service to my home at [Edited: "Personal Information"].  Today is 7/6/25 at 1245 pm and still no service. No communication from Comcast to inform me of the cause and when I can expect my service back. The Xfinity app is useless and tells me nothing. This is costing me time and money. I will consider another internet provider..I'm not mad because of the outage, I'm [Edited: "Language"] because of the lack of communication from Comcast. You have no problem texting and emailing to remind me when the bill is due..Total disgrace to your customers

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Official Employee

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2.7K Messages

2 hours ago

 

user_3jt1et, hello and thank you for reaching out to Xfinity Support. I know it can be difficult when your service is down. You should be able to see any notifications on the Xfinity app. If you are not able to access that, let me know, and we can help. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

 

Visitor

 • 

2 Messages

You referred me to the app..If you actually read my post you would know that I said the app tells you nothing.  Another reason, Comcast is losing customers : Unresponsive and poor customer service..

Official Employee

 • 

2.7K Messages

 

user_3jt1et, I would be happy to check on this for you. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

 

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