1 Message
Service Inactive
"Account Inactive"
My account has been deactivated suddenly and I am unable to access the internet or view the bill, I cannot make any changes to account either because it says,
"Looks like you can't make changes to this plan.
Please contact the account owner to continue."
Please help me resolve this, its been just 2 weeks since I activated the services, the customer care helpline doesn't connect to an actual person, and the XFinity assistant won't resolve and keep repeating the same answers.
XfinityJamesC
Official Employee
•
1.8K Messages
9 months ago
Greetings, @nomekopekili! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues accessing your account, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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