3 Messages
Service Address on my account is wrong
For some reason, the service address on my account has been changed. Last month's bill and all the previous ones for the past 10 years have shown the correct service address. This month's bill has a different service address. I have attempted to solve this problem twice over the past few days using the Xfinity chat. Both people I have worked with have not been able to resolve the issue, and took a painfully long with me on the chat. Xfinity is currently listing my actual service address (that I'm writing this post from, using Xfinity service) as a location that can't receive Xfinity service. This wouldn't be much of an issue except that Xfinity has sent me an email and my account shows that I should upgrade my modem - and the shipping address is wrong because the service address is wrong....
Accepted Solution
XfinityBenny
Official Employee
•
545 Messages
19 days ago
@user_hatoh5 Hello and good afternoon. Thanks for posting a comment and sharing your experience with our community. We appreciate it a ton, and are happy you thought of us to assist. We are a great team of experts and members, that you can count on anytime. I know how important it is to have everything listed correctly. Especially when considering deliveries. Do you have any fun plans for the weekend, or just relaxing? It is all work for me, but the fall weather is almost here. That is the best time for yard work and fun outside. Hope you are having a good day staying cool and out of the heat. I am happy to see you are taking advantage of the online services. My favorite is the Xfinity app. It allows me to manage the account, and make any changes to my service easily. I love it and always recommend downloading it. It will also verify the address listed for your services. Check it out to verify the location directly, you can get it with the steps I found for you here https://www.xfinity.com/apps. Use that now, and tell me, did you update the mailing address or request any changes recently?
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