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jcler Oh wow, that would be a shock, but no worries, you came to the right place for help. This can happen if a new customer makes an error with their address, but that is why we send out those alerts, so you can let us know it was not you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.