Visitor
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1 Message
Sending a DM and moving
Not sure why outdated info continues to rot on this forum, but I'm trying to transfer my service to a new apartment. The apartment also happens to be above a business. When I attempt to move my service, it says, "This is a Business Address." Checked these forums and was told to DM Xfinity Support with the icon "on the right" top of the screen which - SURPRISE- Doesn't exist! So Xfinity, do you want my business, or should I just walk? Let me know!!! :-)
XfinityKei
Official Employee
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1.8K Messages
4 days ago
@user_9mms1s I'm sorry to here you're having an issue with sending us a direct message. Trust us the options is there for support. Depending on the device you're using it may say live chat/chat or there’s three lines/dots to select to connect with us. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
If you run into issues please upload a screenshot of what you're seeing, so we can walk you through.
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Expert
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32.2K Messages
3 days ago
@user_9mms1s @XfinityKei
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