Visitor
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3 Messages
security issue
Ok how come my logon is asking for a extra email and a cell phone number when i haven't set the 2 step security on. every time I logon it want's that information I open up a ticket # Ih176025171 today 7/15/21 and they don't have a clue. I found a work a round, (us IT guys know how) but it's a pain to do so. Any one else have this problem ? Some of us don't have extra email address or god forbid have a cell phone.
Responses
XfinityTony
Official Employee
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153 Messages
2 m ago
Hello @user_65ecd8 ! Is the login process asking you to provide an additional email or cell phone to set up 2-step authentication or is it saying that you already have it set up and need to verify in that matter?
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user_65ecd8
Visitor
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3 Messages
2 m ago
Well look's like they fixed it. You can now at log on time hit the remind me later button and you are brought to the splash page. This is how it should be. Not everyone has a cell phone or a different email other that comcast to provide.
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