Visitor
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2 Messages
Secondary User account e-mail no longer accessible.
I had setup a secondary user just for its e-mail address. This was to help separate important emails from my usual e-mail address that was flooded with solicitations and advertisements. Later, I ended up moving to an area thats does not have xfinity coverage. So I canceled my service but kept using both e-mails. I can still access my regular, main account e-mail, but the secondary account no longer shows as being active. When I try to log in to the secondary account, it informs me I have to reset the password by connecting to the wifi modem. This is no longer possible. When I try to access the account through the main account, it no longer shows up as an account there. I can no longer access that e-mail account. How can I get access back to that account or at the very least have e-mails forwarded to the main account.
Accepted Solution
XfinityThomasD
Official Employee
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883 Messages
1 month ago
Contact: 1-888-565-4329
[Edited: "Updated Information"]
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