DrQuin04's profile

Visitor

 • 

2 Messages

Monday, August 26th, 2024 2:52 PM

Secondary User account e-mail no longer accessible.

I had setup a secondary user just for its e-mail address. This was to help separate important emails from my usual e-mail address that was flooded with solicitations and advertisements. Later, I ended up moving to an area thats does not have xfinity coverage. So I canceled my service but kept using both e-mails. I can still access my regular, main account e-mail, but the secondary account no longer shows as being active. When I try to log in to the secondary account, it informs me I have to reset the password by connecting to the wifi modem. This is no longer possible. When I try to access the account through the main account, it no longer shows up as an account there. I can no longer access that e-mail account. How can I get access back to that account or at the very least have e-mails forwarded to the main account.

Accepted Solution

Official Employee

 • 

883 Messages

1 month ago

 

DrQuin04 I'm sorry to hear that you are unable to access the secondary email address. As a reminder for disconnected accounts, you can still use your Xfinity Email address if you logged in to your account using the Xfinity Email website in the 90 days prior to disconnecting your service. Your email account will remain active if you access it using the Xfinity Email website at least once every nine months. Since it seems to have been deactivated, I would recommend contacting our Customer Security Assurance team to see what options they have available.
 
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

[Edited: "Updated Information"]

(edited)

Visitor

 • 

2 Messages

Does using Outlook to manage my e-mail not trigger sign-in to keep from deactivation? If so, that may need to be posted some where clearly so those of us who wish to keep using our e-mails know to do so manually through the website.

Official Employee

 • 

1.2K Messages

You will want to use the Xfinity Website to access your email. We have the specific details outlining these here:

 

Primary and secondary accounts
Just like your primary email account, your additional email accounts must also be accessed using the Xfinity Email website in the 90 days prior to your disconnecting service to continue to use your Xfinity Email account.

If each account was accessed using the Xfinity Email website, you can continue using each of your Xfinity Email addresses as usual.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

30.9K Messages

@DrQuin04​ 

Does using Outlook to manage my e-mail not trigger sign-in to keep from deactivation? If so, that may need to be posted some where clearly so those of us who wish to keep using our e-mails know to do so manually through the website.

You can use Outlook, but try to go to the website on a regular basis, as Outlook does not trigger the sign-in.

Also, there has recently been spam/phishing email that looks like it is coming from Comcast but it isn't.  When you're on the website if that email doesn't have the verified Xfinity logo next to it, you'll know that it isn't legitimate so to report it as spam.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
forum icon

New to the Community?

Start Here